Objectives for this three day course are for participants to learn, understand and be better prepared to fulfill their import role and includes:
- Introduction to the structure and history of SEIU-West
- The roles and responsibilities of the Shop Steward
- How to handle grievances and complaints
- How to represent members in meetings
- How to identify concerns and grievances
- Steps of the grievance process
- The importance of note taking and utilizing the Investigation Sheet throughout all steps of the grievance
- How to fill out the grievance report
- Meeting with Management Tips and role plays
- Practice with the collective agreement
This course is designed for any Unit Executive Officer or Shop Steward who represents members, meets with management on behalf of the Union.