Objectives for this three day course are for participants to learn, understand and be better prepared to fulfill their import role and includes:

  • Introduction to the structure and history of SEIU-West
  • The roles and responsibilities of the Shop Steward
  • How to handle grievances and complaints
  • How to represent members in meetings
  • How to identify concerns and grievances
  • Steps of the grievance process
  • The importance of note taking and utilizing the Investigation Sheet throughout all steps of the grievance
  • How to fill out the grievance report
  • Communication strategies with members on Union issues
  • The bigger picture (political action and why it is important)
  • Meeting with Management Tips and role plays
  • Practice with the collective agreement

This course is designed for any Unit Executive Officer or Shop Steward who represents members, meets with management on behalf of the Union.

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