Objectives for this two-day course are for participants to learn, understand and be better prepared to fulfill their import role and includes:
- The roles and responsibilities of the Shop Steward
- How to handle grievances and complaints
- How to represent members in meetings and meeting with management tips
- How to identify concerns and grievances
- Steps of the grievance process and how to fill out the grievance report
- The importance of note-taking and utilizing the Investigation Sheet throughout all
steps of the grievance - Communication strategies with members on Union issues
- Practice with the collective agreement
This course is designed for any Unit Executive Officer or Shop Steward who represents members, meets with management on behalf of the Union.