Objectives for this one day course are for participants to learn, understand and engage on:

  • The roles and responsibilities of the Shop Steward
  • How to handle grievances and complaints
  • The steps of the grievance process
  • How to write a grievance report.
  • The importance of note-taking and utilizing the Investigation Sheet throughout all steps of the grievance

This one-day course is designed for any Unit Executive Officer or Shop Steward who represent members, meet with management on behalf of the Union, and have previously taken the Stewards in Action, Level I course.

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