Over the past two weeks SEIU-West held a new course named “Technical Course Level II: Investigations and Grievance Process” where experienced Shop Stewards and their Union Representatives gathered to learn and empower one another. During this course, the grievance process was clarified through comprehensive examination of real grievance files. Participants learned the life cycle of a grievance file, and all internal process aspects driving that cycle. Members gained knowledge around the applicable documents, and gained an in-depth understanding of the link between representation and documentation with regard to formal grievances. After taking this course, participants are better prepared to process grievances, and to advise members on that process, at the shop-floor level. SEIU-West knows that knowledge is power, and we’re so proud of our members for utilizing that knowledge on the shop floor!