Scheduler's Week Profile- Lois

 

For the week of March 29 – April 4, SEIU-West is proud to celebrate our very first Scheduler’s Week!   

Schedulers maintain all aspects of staff scheduling while adhering to collective bargaining agreements and staffing guidelines of all departments.

To round off this week’s celebration, we’re shining the spotlight on Lois, a Scheduler at Homecare where her job typically includes scheduling clients to staff and staff to clients.

Lois says it’s their duty to make sure staff are  scheduled based on their permanent rotations, that staff know what the rotations and schedules look like and they also manage staff request for days off (including vacation and stats). This is done on a daily basis and as needed while abiding by the CBA.  Lois believes the Scheduling department are very aware of the CBA because they refer to it a lot.

Once  Continuing Care Assistants (CCAs) are scheduled, based on the needs (profile) of the clients (e.g. frequency of daily care), the client attendances are booked into the staff rotation with the appropriate CCA.

Since COVID-19,  CCA’s schedules are now being faxed out to all the huddles and the Homecare building is now locked down to only staff after a push by SEIU-West members.

Lois says what she loves most about her job is the contact that she gets to have with her peers and the clients and the fact that she’s a leader for SEIU-west in Homecare.

She has made herself available to other members for comfort and reassurance; she has let them know that their union is there for them especially in light of COVID-19 and she often receives calls and texts messages.

Lois has worked as a Scheduler for decades and is proud to be of service to her fellow members.

We are proud to celebrate the health care heroes that are Schedulers!

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